Lizii.com Return Policy

We want our customers to be completely satisfied with their purchase on Lizii.com. We are committed to providing a professional, efficient, and localized shopping experience for all customers across Australia and New Zealand.

All return, refund, and exchange services provided by Lizii.com are supported by local after-sales logistics within Australia and New Zealand, ensuring fast and reliable local after-sales processing.

1. General Return Eligibility & Timeframe

All return or refund requests must be submitted within 30 days of delivery or the latest estimated delivery date. We have no obligation to review or approve requests submitted outside this timeframe.

You may apply for return, refund, or exchange for the following reasons:

· Damaged, defective, or faulty items received
· Incorrect size, color, or item mismatch compared with your order
· Item not received or lost in transit

We may request photo evidence to verify product conditions before approving your after-sales application.

2. Local Return & Refund Service (AU & NZ Local Service)

We provide fully localized return processing for all customers in Australia and New Zealand. All return procedures and logistics are completed locally.

Standard Service for All Customers

· After your returned item is received and inspected, the refund will be processed within 7–14 business days.
· All return applications must be submitted directly through your personal order list on our official website. You can submit requests, upload tracking information, and view the full progress of your after-sales ticket in your account dashboard.
· Customers are responsible for all local return shipping fees. Shipping fees, customs fees, taxes, postal fees, and GST-related costs are non-refundable.

Exclusive Priority Service for Paid Members

Paid monthly and annual members enjoy upgraded local after-sales privileges on top of all standard services:

· 48-Hour Expedited Refund: Once a valid local return tracking number is uploaded, we will issue your full refund within 48 hours, without waiting for physical item receipt and inspection.
· Expedited Exchange Processing: For exchange requests, replacement items will be arranged immediately after the return tracking information is confirmed, significantly shortening the overall waiting period.
· Member after-sales tickets receive priority review and real-time process notifications at every stage.

3. How to Submit a Return or Refund Request

To initiate a return or refund, please follow these simple steps:

  1. Log in to your Lizii.com account and go to your order history.

  2. Select the relevant order and the item(s) you wish to return.

  3. Click "Support" to submit your application and provide any required photos or evidence.

  4. After our review, you will receive your official local return address and instructions.

  5. Ship the item via local courier and upload your tracking number to complete the process.

Our customer service team strives to respond to all valid requests within 72 hours.

4. Refund Method & Processing Time

· All refunds are processed to the original payment method used for your order.
· After our approval, your payment provider generally completes the credit within 14 business days.
· Any delay beyond this timeframe is subject to your financial institution's processing schedule.

5. Policy Restrictions & Abuse Prevention

Lizii.com reserves the right to take appropriate measures if we identify policy abuse, unreasonable repeated returns, or violation of our Terms of Use, including but not limited to:

· Refusing refund applications
· Limiting after-sales service privileges
· Restricting future purchase activity on our platform

6. Policy Update

This Return Policy may be updated occasionally to ensure compliance with local consumer regulations and service optimization. All updates will take effect immediately after publication on our official website.

7. Consumer Rights Protection

This policy does not override or limit your statutory consumer rights under the Australian Consumer Law and New Zealand Consumer Guarantees Act.